Log a Service Request

Please complete the following fields to log a service. We will reply to your email within 24 hours (ex. public holidays & weekends).

If a product poses an immediate safety risk, please phone our office without delay

Service Price and Hours

Monday - Friday 6.00am - 4.00pm

Callout fee : $145 + GST + parts

Every hour thereafter : $145 + GST

The above pricing is GST exclusive and applicable to Melbourne metro areas.

Other locations are subject to additional charge for travel time.

Service Request Payment Policy

Please note: We may require a credit card to secure this booking. DO NOT leave your credit card details in this form. A member of our service team will contact you directly for this information when confirming your request.

No charges will be allocated to the credit card unless payment of invoice following completion of the service has not been received.

Your credit card details will be held until the job is completed and an official Carlyle invoice has been sent out. Once the invoice is paid, the credit card details will be destroyed.

Please confirm the following before proceeding: *

I understand the Service fees as outlined above
I understand the Payment policy as outlined above

Request Type:

Site Contact - Full name *

Business name: *

Email *

Phone *

Street Address *

Suburb *

State/Prov/Region *

Postcode *

Opening Days/Hours:

Machine Serial Number

[Located on the compliance plate of your machine]

Carlyle Machine Model: *

Year of purchase / Invoice number:

Description of fault: *

Attach supporting photos here (optional)

jpg, jpeg, png accepted.

Office use only:

Thank you

We appreciate you contacting us.

One of our service team members will get back in touch with you soon regarding your request.

Have a great day!

Thank you

We appreciate you contacting us.

One of our service team members will get back in touch with you soon regarding your request.

Have a great day!